Cotton Clouds Festival operates a cashless RFID payment system. All of your purchases on site; food, drink and merchandise must be paid with your wristband.
Simply purchase a food & drink voucher in advance from our website, have it credited to your wristband when you arrive at the festival and head to the bar to get the drinks in!
Purchasing food & drink vouchers in advance will enable you to be eligible for special offers for free credit and will also speed up the process on site. You will also be entered into a competition to win the value of your top up back too (details of this competition will be posted on our social media channels). We advise topping up your wristband in advance to save you time on the day, you can add more credit on the day though should you need to.
How do I top up my wristband?
1. Buy a food & drink voucher in advance here.
2. Exchange your festival ticket for a wristband when you arrive at the festival.
3. Go to the top up booth at the festival & have your voucher credited to your wristband.
4. You're topped up & ready to go!
5. Visit the top up booth if you need to add any credit to your wristband.
6. Keep hold of the wristband including the RFID chip when you leave the festival so you can have any unused credit refunded. You will need the plastic chip to action the refund.
How do I pay for something using my wristband?
The wristband will work just like a contactless debit or credit card. When you purchase something on site, a member of staff will ask you to tap the chip on your wristband against the scanner until you hear a beep which indicates that payment has been made. On site, your wristband is the only method of payment.
Can I top up my wristband on site?
We advise topping up in advance so you can take advantage of our special offers, however, you are able to top up on site using cash or card at the top up booth. The booth will be located in the main arena.
How do I know how much credit is left on my wristband?
Any bar staff or traders with a contactless scanner will be able to tell you how much credit is left on your wristband, alternatively you can ask at the top up booth.
What about credit left on my wristband?
If you have credit remaining on your cashless wristband then please keep hold of your wristband as you will need the 14 digit ID number from the back of your wristband chip. Refund applications open online 19th August 12:00 Noon to 23rd August 12:00 noon, so please make sure you apply for your credit refund before the cut off. Free credit is not eligible for a refund. Any refund application made after the closing date will not be accepted. Funds should be available within 3-5 working days, depending on your bank. If your bank is outside of the UK, please allow for a longer processing period. All refund applications are subject to a £1 fee to cover banking administration costs.